Communication Materials

  • Tips for
    quality
    care

    Tips on what to do before your health care appointment
    Tips on what to do during your health care appointment
    Tips for following through on treatment and managing your health
    Summary of tips for getting good quality health care before, during, and after a health care appointment

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  • Health
    care
    information
    on the
    internet

    Health information on the internet: A checklist to help you judge which websites to trust
    A list of recommended websites that have trustworthy health information
    Finding trustworthy health information: Identifying reliable websites

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  • Basics
    of
    health
    care
    quality

    Good quality health care: What it is and why you can’t take it for granted
    How do we know which types of health care work best?
    Information about health care quality: What it is and where to find it
    How you can use information about health care quality to get better care: Seven examples
    Quality health care: What it is and how to make sure you are getting it

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  • Making
    wise use
    of
    health
    care
    dollars

    Tips for getting the right amount of care (as much care as you need but no unnecessary care)
    Tips for getting the care that works best for your condition
    To get better health care, be informed and involved
    Making wise use of money spent on health care: Let's put quality first

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How Others Have Used the Materials

The Toolkit allows us to have the conversation about health care quality in a way that's approachable and easy to understand. Members really appreciate it - and it empowers them to take action around their health and their family's health."

- Toolkit User

Read About Toolkit Users

  • Lessons learned
  • Their stories
  • Examples of materials